Return & Refund Policy
What We Will Do Together:
Raise a Return or Replacement Request:
- Wrong or Expired Products: Raise a request within 7 days from the delivery date.
- Damaged or Missing Products: Raise a request within 2 days from the delivery date.
- Submit your request, or use the Chat option with your order and contact details.
Reviewing Your Request:
We will review your request within 2 working days.
Product Pickup:
If approved, we will arrange a pickup with our courier partner.
Verification and Replacement/Refund:
Upon receiving the product, we will verify it and process a replacement or refund, depending on stock availability. In cases of replacements, the replaced product will be delivered within 5–7 business days.
Conditions for Return or Replacement:
- Wrong product delivered
- Expired product delivered
- Damaged product (physical damage, tampered product, or packaging)
- Incomplete order (missing products)
Conditions Where Returns/Replacements Won’t Be Accepted:
- Opened, used, or altered products
- Missing original packaging (mono cartons, labels, etc.)
- Return/replacement request generated after 7 days from the delivery date
- Damaged or missing product reported after 2 days from the delivery date
How Are Returns Processed?
Once you request a return, we will arrange a pickup within 5–7 business days. The item will be sent to our warehouse for quality control. Upon approval, we will process your refund.
Order Cancellations:
- Customers can cancel their order at any time.
Refund Process:
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Prepaid orders: Refunds will be credited to the original payment method within 3–5 working days.
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Cash on Delivery orders: Please provide your bank account details for the refund.
Refund Timeline:
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For canceled orders: Refunds are processed within 3–5 working days.
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For returns: Refunds are processed after the product passes quality check.
Partial Order Returns:
You can return any eligible products within 7 days of delivery.